Shipping policy

Shipping Range

  • Countries: We currently ship within the USA. We can not ship to P.O boxes, military bases or diplomatic locations.
  • Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs

  • Within the USA: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 17:00 Central Standard Time.
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

  • Estimated Delivery Time: 5-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Total Delivery Time: It will take a total of 6-9 business days to receive your order.
  • Holiday / Peak Season Delays: During peak periods (e.g.: Christmas, Easter, etc.), delivery times may be longer. 

Shipping Process

  • Reliable Courier Services: We typically ship via DHL and FedEx. Other couriers may be used.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Here.
  • Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us.

Missing Items Procedure

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@freshmarketz.com.
  • Resolution: Missing item claims will be investigated within 3 business days. If confirmed, we will ship a replacement or issue a refund within 5 business days.

Contact Information

Email: support@freshmarketz.com

Phone: (619) 924-2294

Address: 243 S Escondido Blvd Unit 521, Escondido, CA 92025.